ICICI Bank on 30th March 2020 announced the launch of its banking services on WhatsApp.
This is to enable its retail customers to undertake their banking requirements from their home in the time of this COVID-19 lockdown.
Customers can use this Whatsapp banking Service of ICICI bank to check their savings account balance, last three transactions, credit card limit, get details of pre-approved instant loan offers and block/unblock their credit and debit cards.
Customers can also get details of the nearest three ICICI Bank ATMs and branches in that area.
Anup Bagchi, Executive Director of ICICI Bank said, “It has always been our endeavor to offer improved convenience to our customers. Recently, we had rolled out ‘ICICIStack’. Now, we have introduced this service on WhatsApp, one of the most popular instant messaging applications in the world. Our retail customers can execute a host of their banking requirements on their own, without visiting a branch. The services are instantaneous and secure. With the growing prominence of social media in every-day life, we believe that this would add immense convenience to our customers, as it allows them to bank while they are on social media.”
Any ICICI Bank savings account customer who has an account on WhatsApp can access this new service.
Also, customers who are carrying only a credit card of the ICICI Bank can use this service to ‘Block/Unblock’ their card.
Even if you are not a customer of ICICI Bank you can still use this instant service to know the location of the Bank’s branches or ATMs nearby.
How to start this new ICICI banking services on WhatsApp?
The customer simply has to save ICICI Bank’s verified WhatsApp number, 9324953001, on the mobile phone and send “Hi” to this number from his/her mobile number which is registered with the bank.
Your Whatsapp account should be in the number that is linked to your bank.
ICICI bank will respond with a list of services available to be used in their Whatsapp Baking service.
From the list of services that will be displayed, type the keyword of the service required.
The service is carried out and displayed instantly. The detailed list of services provided will be given below.
List of ICICI banking and other services available on WhatsApp:
To Check account balance:
Type any keyword like <Balance>, <bal>, <ac bal>.
To view the last three transactions:
Type keywords like <transaction>, <stmt>, <history>
To get outstanding balance and view the available credit limit of credit card:
Type keywords like <limit>,<cc limit>, <cc balance>
To Block or Unblock credit and debit card instantly:
Type keywords like <block>, <lost my card>, <unblock>
To view details of available pre-approved instant loans:
Type keywords like <loan>, <Home loan, <Instant Loan>
To view nearest ICICI Bank ATM and branch:
Type keywords like <ATMs>, <Branch>
To check available nearby offers on travel, dining, shopping:
Type keywords like <offer>, <discounts>